Terms of service

Effective date: 6.7.2026

 

These Terms of Service govern the use of the website, online platform, services, digital content, expert sessions, recordings, toolkits, expert tools, subscriptions, customer accounts and related features operated under the name Flagship Academy and available at https://flagship.academy.

These Terms are issued by:

Flagship Impact s.r.o.
Company ID No.: 19306571
Registered office: Vězeňská 859/9, 110 00 Prague 1, Czech Republic
E-mail: academy@flagshipimpact.com

In these Terms, Flagship Impact s.r.o. is referred to as “Flagship”, “we”, “us” or “our”.

Please read these Terms carefully before creating an account, placing an order, purchasing access, using the platform, registering for an Expert Session, accessing any recording, downloading any Toolkit, using any expert tool or using the Ask ESG Expert chatbot.

By using Flagship Academy, creating an account, placing an order, purchasing access, registering for a session or otherwise using any Service, you agree to these Terms.

 

1. Introductory provisions

1.1. Flagship Academy is an online expert platform focused on ESG, sustainability, corporate responsibility, regulation, reporting, greenwashing, governance and related topics.

1.2. Through Flagship Academy, users may, depending on the current offer and their access rights, create an account, purchase access to digital content, purchase or receive access to Expert Sessions, watch recordings, use Toolkits, use expert tools, access membership benefits and interact with the Ask ESG Expert chatbot.

1.3. These Terms apply to all Customers and Users of Flagship Academy, including individuals, companies, organisations, entrepreneurs, employees, contractors, representatives and other authorised users in any jurisdiction.

1.4. Certain provisions of these Terms apply only to Consumers. A Consumer is a natural person who enters into a Contract with Flagship outside the scope of their business activity or independent professional activity. Customers who act within their business activity, profession, employment, company role or on behalf of an organisation are not Consumers.

1.5. If a Customer uses Flagship Academy on behalf of a company, employer, institution or other organisation, the Customer represents that they have authority to bind that organisation and that the organisation is responsible for compliance with these Terms by all authorised users.

1.6. These Terms form an integral part of each Contract concluded between Flagship and the Customer. Different or additional terms may apply if agreed in writing, stated in an order, product description, subscription plan, enterprise agreement, invoice, checkout page or other binding document accepted by Flagship.

1.7. In the event of a conflict between these Terms and specific terms expressly stated for a particular Service at the time of order, the specific terms prevail only to the extent of that conflict.

 

2. Definitions

For the purposes of these Terms:

2.1. Account means the user account created on Flagship Academy, including the /account/ section used for login, profile management, password management, basic account data and links to billing or orders.

2.2. Ask ESG Expert means the AI-powered chatbot or assistant available through Flagship Academy, using OpenAI or another AI provider through API or another technical interface.

2.3. Business Customer means any Customer that is not a Consumer, including a company, entrepreneur, sole trader, organisation, institution or any person acting within their business, professional, employment or organisational role.

2.4. Consumer means a natural person who enters into a Contract with Flagship outside the scope of their business activity or independent professional activity.

2.5. Content means any content, materials, text, videos, recordings, presentations, templates, checklists, documents, Toolkits, know-how, data, graphics, files, AI outputs, expert materials, educational materials and other information made available through or in connection with Flagship Academy.

2.6. Contract means any contract concluded between Flagship and the Customer for the provision of Services, digital content, digital services, access, membership, Expert Sessions, recordings, Toolkits, tools or related services.

2.7. Customer means any person or entity that orders, purchases, subscribes to, receives, accesses or uses any paid or free Service, whether as a Consumer or Business Customer.

2.8. Digital Content means digital content made available through Flagship Academy, including recordings, videos, Toolkits, templates, files, documents, databases, digital materials and other content not supplied on a tangible medium.

2.9. Expert Session means any online or live expert session, webinar, seminar, training, workshop, deep dive, introductory session, Q&A, consultation or similar educational or expert event made available through Flagship Academy.

2.10. Expert Tools means tools made available through Flagship Academy, including (but not limited to) Greenwashing Check, Legislation Check and other expert, AI-supported, assessment, analysis or guidance tools.

2.11. Membership means a subscription-based or time-limited access plan giving access to selected or all Services, Content, Expert Sessions, recordings, Toolkits, Expert Tools or other membership benefits, as described in the relevant offer at the time of order.

2.12. My Academy means the logged-in member area available at /my-academy/ or any equivalent section, where Users may access their available Content, Expert Sessions, recordings, Toolkits, Expert Tools and benefits.

2.13. Order means an order submitted by the Customer through the website, checkout, customer dashboard, invoice, e-mail, order form or another method accepted by Flagship.

2.14. Platform means the website, account area, member area, technical infrastructure, content environment, checkout-related access flow and related digital environment operated under Flagship Academy.

2.15. Service or Services means all services, access rights, digital services, digital content, memberships, Expert Sessions, recordings, Toolkits, Expert Tools, customer accounts, protected downloads, customer support, communications and related performance provided by Flagship.

2.16. Toolkit means any protected file, tool, material, template, guide, document or other downloadable or accessible resource made available through Flagship Academy. Toolkits are not ordinary public files and may be protected by server-side access control.

2.17. User means any individual who accesses or uses the Platform, whether as a Customer, participant, employee, contractor, authorised user, guest, visitor or representative of a Customer.

 

3. Scope of Services

3.1. Flagship provides Services in the field of ESG, sustainability and related expert education, content and tools.

3.2. The specific scope, price, access duration, access conditions, included content, product type, subscription period, available features and any special limitations are determined by the offer, checkout page, order summary, account interface, product description, invoice or other information displayed or provided at the time of order.

3.3. Flagship may offer, among other things:

1. access to Expert Sessions; 
2. access to recordings; 
3. Membership plans; 
4. Toolkits; 
5. Expert Tools; 
6. AI-supported tools; 
7. protected content; 
8. customer or team access; 
9. membership benefits; 
10. dedicated expert guidance or similar advisory benefits; 
11. free or paid introductory content; 
12. other services, content or features added from time to time.

3.4. The Services may be provided as digital content, digital services, online sessions, protected downloads, recordings, subscriptions, one-off access, membership access, account-based access or another format determined by Flagship.

3.5. Flagship is not obliged to maintain any specific product, price, format, feature, session, recording, Toolkit, tool, benefit, instructor, speaker, provider or content item permanently, unless expressly agreed otherwise in writing.

3.6. Flagship may modify, replace, update, suspend, remove or discontinue any Service, Content, course, session, recording, Toolkit, Expert Tool, AI feature or membership benefit at any time, in particular for legal, technical, operational, editorial, security, commercial, provider-related, expert, compliance or quality reasons.

3.7. Unless expressly stated otherwise, all Services and Content are provided for general educational and informational purposes only.

 

4. Contract conclusion

4.1. Contracts are usually concluded remotely through the Platform, checkout, customer dashboard, order form, e-mail communication, invoice acceptance or another method accepted by Flagship.

4.2. The Customer selects a Service from the current offer and proceeds through the order process. The Customer is responsible for checking the selected Service, quantity, access type, billing details, tax details, e-mail address, user details, payment method and order summary before submitting the Order.

4.3. By submitting an Order or clicking a button indicating an obligation to pay or confirming a subscription or accepting an invoice or accepting an offer or otherwise clearly confirming the purchase, the Customer makes a binding Order.

4.4. A Contract is concluded when Flagship confirms the Order and activates access or sends an order confirmation or receives payment or issues an invoice or confirms acceptance by e-mail or otherwise clearly accepts the Order.

4.5. Flagship may refuse, cancel or not accept an Order, in particular if:

1. the Service is unavailable; 
2. the price or description contained an obvious error; 
3. payment is not completed; 
4. the Customer provided incorrect, incomplete or misleading information; 
5. the Customer breached these Terms or previous contractual obligations; 
6. there is a suspicion of fraud, misuse, sanctions risk, unlawful activity or unauthorised access; 
7. the Order cannot be fulfilled for operational, technical, legal, security or provider-related reasons.

4.6. The Customer agrees that the Contract may be concluded using means of distance communication. The Customer bears their own costs of internet connection, device use and other technical means necessary to conclude the Contract and use the Services.

4.7. The Customer represents that all information provided in the Order, Account, billing details, tax details and communications with Flagship is complete, accurate and up to date. The Customer must promptly inform Flagship of any change.

4.8. Flagship is not liable for any damage, loss, tax consequence, access issue, failed delivery, invoice issue or other problem caused by incorrect, outdated or incomplete information provided by the Customer.

 

5. Customer Account

5.1. Some Services require an Account. The Account may be used for login, profile management, password management, order access, billing links, access management, membership access, content access and use of My Academy.

5.2. The Customer and each User must keep login credentials confidential and must not share, transfer, sell, lease, sublicense or otherwise make the Account available to any third party.

5.3. Unless expressly allowed by Flagship, each Account is personal to the relevant User and may be used only by that User. Business Customers must ensure that access is used only by authorised users within the agreed scope.

5.4. The Customer is responsible for all activity occurring under its Account or under the accounts of its authorised Users.

5.5. The Customer must notify Flagship immediately if they suspect unauthorised access, misuse, credential leakage or any security incident affecting the Account.

5.6. Flagship may suspend, restrict or terminate an Account or access to any Service immediately, with or without prior notice, if:

1. the Customer or User breaches these Terms; 
2. the Account is shared or used by unauthorised persons; 
3. there is suspected misuse, fraud, scraping, excessive use, attack or unlawful activity; 
4. payment is not made or is reversed; 
5. the Customer requests a refund or chargeback; 
6. Flagship is required to do so by law, provider requirements or security reasons; 
7. continued access may harm Flagship, other users, providers, intellectual property, systems or reputation.

5.7. If an Account is not linked to an active paid Service, Flagship may delete or disable it at any time. If an Account is linked to an active paid Service, Flagship may delete or disable it after the paid access period ends or earlier if the Customer breaches these Terms.

5.8. Users may not always be able to change all Account details directly through the Platform, including e-mail address. If a change is needed, the User may contact Flagship.

 

6. Prices, taxes and payment

6.1. Prices are displayed in the current offer, checkout, order summary, invoice or other relevant ordering interface. 

6.2. Prices may be displayed exclusive or inclusive of VAT or other taxes depending on the context, checkout setup, applicable law, Customer location, Customer type, tax status and available billing information.

6.3. VAT and other applicable taxes will be calculated in accordance with applicable law, taking into account, where relevant:

1. the Customer’s country; 
2. the place of supply; 
3. whether the Customer is a Consumer or Business Customer; 
4. whether the Customer is a taxable person; 
5. whether the Customer provides a valid VAT identification number; 
6. whether reverse charge or another special tax regime applies; 
7. any other facts required by applicable tax law.

6.4. The Customer is responsible for providing complete and accurate billing, tax, country, VAT ID and status information. If the Customer provides incorrect or incomplete information, the Customer is responsible for any resulting tax, billing, access, accounting or legal consequences.

6.5. Flagship may use third-party ecommerce, checkout, subscription, tax and payment providers, including SureCart and Stripe. Payment methods available at checkout may change over time.

6.6. The Customer must pay the full price and any applicable taxes, fees or charges using an available payment method. Unless stated otherwise, Flagship is not obliged to provide any paid Service until the full payment is successfully received or confirmed.

6.7. If payment is not completed, is rejected, reversed, refunded, charged back or otherwise fails, Flagship may suspend or remove access immediately.

6.8. For recurring subscriptions, the Customer authorises recurring billing for the relevant subscription period until the subscription is cancelled or terminated in accordance with these Terms and the applicable checkout or subscription rules.

6.9. If a recurring payment fails, Flagship may retry payment, suspend access, cancel the subscription, remove access or take other reasonable steps to recover the amount due.

6.10. Invoices, receipts, order confirmations and payment communications may be issued by Flagship or through third-party providers. Such documents may be delivered electronically.

6.11. Discounts, vouchers, promotional offers or special pricing may be subject to additional conditions. Unless expressly stated otherwise, discounts cannot be combined, exchanged for cash, transferred or applied retroactively.

6.12. Flagship may correct obvious pricing, tax, product, typographical or technical errors. If an Order was placed on the basis of an obvious error, Flagship may cancel the Order and refund any amount paid.

 

7. Access rights and subscription rules

7.1. Access rights depend on the Service purchased or otherwise granted to the Customer. 

7.2. Membership may provide access to a broad range of Services and benefits available during the relevant subscription period, as determined by Flagship from time to time.

7.3. One-off access may provide access to a specific Expert Session, recording, Toolkit, tool or other item, as described in the offer at the time of order.

7.4. Unless expressly stated otherwise, access is granted only after the Order is accepted and payment is completed.

7.5. If the Customer cancels a Membership, access may remain active until the end of the paid subscription period unless stated otherwise or unless access is suspended earlier due to breach of these Terms, refund, chargeback, misuse or legal reasons.

7.6. If a payment is refunded, reversed, charged back or otherwise returned, Flagship may remove the corresponding access immediately.

7.7. Flagship may manually grant, adjust or remove access rights where necessary to correct technical errors, manage support requests, implement refunds, prevent misuse, reflect contractual arrangements or maintain platform integrity.

7.8. Individual access to a session or recording may be described as ongoing, for specific period of time, permanent or lifetime. Such wording means access for as long as Flagship continues to make the relevant content technically and commercially available on the Platform. It does not guarantee that any content, platform, provider, player, file, course, recording or technical environment will remain available forever.

7.9. Flagship may remove, replace, archive or discontinue any content, recording, Toolkit or Service, including content previously available under membership or individual access, especially if required by law, provider restrictions, intellectual property reasons, outdated information, quality concerns, expert availability, business decisions, platform migration, security or technical limitations.

 

8. Expert Sessions

8.1. Expert Sessions may be provided live online, as recordings, as hybrid formats or in another format determined by Flagship.

8.2. Information about a specific Expert Session may include the topic, date, time, speaker, format, access scope, recording availability, included materials, Toolkits or other relevant details. Such information may be provided on the Platform, checkout page, registration page, e-mail or user account.

8.3. Flagship may change the parameters of an Expert Session, including date, time, speaker, lecturer, moderator, agenda, title, format, duration, technical platform, access method or included materials, provided that the overall nature of the Service is not materially changed to the detriment of Consumers where mandatory law applies.

8.4. Flagship may cancel, postpone, reschedule or replace an Expert Session for operational, technical, organisational, legal, health, capacity, provider-related, speaker-related, force majeure or other reasonable reasons.

8.5. If an Expert Session is cancelled or materially changed, Flagship may, at its discretion and subject to mandatory Consumer rights, provide a replacement session, recording, alternative content, credit, voucher, refund or other reasonable solution.

8.6. A User’s failure to attend an Expert Session does not entitle the Customer to a refund, replacement session, credit or extension, unless expressly agreed by Flagship or required by mandatory law.

8.7. Flagship may set participation rules for Expert Sessions. Users must behave respectfully, lawfully and professionally and must not disrupt the session, record the session without permission, share access links or misuse materials.

8.8. Flagship may remove a participant from an Expert Session if they breach these Terms, disrupt the session, misuse access, act unlawfully or otherwise interfere with the rights of Flagship, speakers or other participants.

8.9. Expert Sessions may be hosted through Microsoft Teams or another provider chosen by Flagship. The User is responsible for having a compatible device, internet connection, browser, app, audio setup and any other technical means needed to participate.

 

9. Recordings and Digital Content

9.1. Recordings may be hosted through Vimeo or another video hosting provider and embedded or made accessible through the Platform.

9.2. Access to recordings and other Digital Content may be provided through My Academy, specific content pages, protected pages, links, embedded players or another method determined by Flagship.

9.3. Unless expressly stated otherwise, access to recordings means streaming or viewing access only. It does not mean that the Customer receives a copy of the recording, ownership of the recording or any right to download, store, reproduce, redistribute, publish or commercially use the recording.

9.4. Flagship may update, replace, remove, disable, edit or archive recordings and Digital Content at any time, especially if the content becomes outdated, inaccurate, legally sensitive, technically problematic, commercially unsuitable, provider-restricted or otherwise inappropriate to keep available.

9.5. The Customer acknowledges that recordings and Digital Content may not remain available indefinitely. Temporary or permanent unavailability of particular content does not automatically entitle the Customer to a refund or compensation unless required by mandatory law.

9.6. Flagship may restrict access to Digital Content by account, subscription, purchase, user role, access right, IP, session, device, server-side validation or other access-control mechanism.

 

10. Toolkits and protected files

10.1. Toolkits and protected files are made available only to Customers and Users with valid access rights.

10.2. Toolkits are protected against unauthorised access and may be issued only after server-side verification of access rights.

10.3. The Customer may use Toolkits only for their personal, educational, professional or internal business purposes, within the scope of the access purchased or granted.

10.4. Unless expressly permitted in writing, the Customer must not:

1. share Toolkits with unauthorised persons; 
2. publish Toolkits publicly; 
3. sell, sublicense, resell or commercialise Toolkits; 
4. upload Toolkits to public databases or file-sharing platforms; 
5. remove copyright notices, watermarks or access controls; 
6. use Toolkits to create a competing product or service; 
7. allow third parties to use Toolkits outside the agreed access scope.

10.5. Flagship may watermark, log, monitor or otherwise protect Toolkit access to prevent unauthorised distribution.

 

11. Expert Tools and AI-supported tools

11.1. Flagship may provide Expert Tools, including Ask ESG Expert, Greenwashing Check, Legislation Check and other tools.

11.2. Ask ESG Expert uses OpenAI or another AI provider through an API or other technical interface. User prompts, relevant context and related technical data may be transmitted through Flagship’s backend to the relevant AI system to generate responses.

11.3. Expert Tools may behave differently depending on whether the User is logged in, what access rights the User has, what content is available, what provider is used, what technical configuration is active and what context is available.

11.4. AI-generated outputs and tool results are provided for general informational and educational purposes only. They do not constitute legal, regulatory, tax, accounting, financial, investment, technical, sustainability assurance, audit, compliance or other professional advice.

11.5. The Customer must independently verify all outputs before relying on them. The Customer remains solely responsible for any decision, action, omission, report, disclosure, filing, communication, business step or legal position based on any output generated by an Expert Tool.

11.6. Flagship does not warrant that AI outputs or Expert Tool results will be accurate, complete, up to date, suitable for a particular purpose, legally compliant, non-infringing or free from errors, omissions, bias, hallucinations or outdated information.

11.7. The Customer must not submit to Expert Tools any unlawful content, confidential information, trade secrets, third-party personal data, sensitive data, privileged information, regulated information or information the Customer is not authorised to submit.

11.8. Flagship may limit, suspend, filter, log, review or restrict the use of Expert Tools for security, compliance, cost-control, abuse-prevention, technical, provider-related or quality reasons.

11.9. Flagship may change the provider, functionality, availability, limits, model, configuration, prompts, sources, interface or output format of any Expert Tool at any time.

11.10. Legislation Check or other external tools may be provided through third-party providers or hosting environments that may change over time. Flagship does not guarantee uninterrupted availability or unchanged functionality of such tools.

 

12. Dedicated Expert Guidance and similar benefits

12.1. If Dedicated Expert Guidance or a similar benefit is included in a Membership or another Service, its scope is determined by the relevant offer, account information or individual arrangement.

12.2. Unless expressly agreed otherwise, Dedicated Expert Guidance is a limited benefit and does not constitute legal, tax, accounting, audit, assurance, investment, regulated advisory or other professional service.

12.3. The benefit may be subject to monthly limits, availability of experts, scheduling, manual tracking, reasonable use rules and operational capacity.

12.4. Unused guidance time or similar benefits do not automatically roll over to the next period and cannot be exchanged for cash, discount or refund unless expressly agreed by Flagship.

12.5. Flagship may refuse or limit guidance requests that are outside the scope of the benefit, unlawful, unreasonable, excessively burdensome, require regulated advice, involve conflicts of interest, require work beyond the agreed scope or are otherwise unsuitable.

 

13. Technical requirements and availability

13.1. The Customer is responsible for ensuring that they have the technical equipment, software, browser, internet connection, e-mail account, audio and video capabilities and security settings necessary to access and use the Services.

13.2. The Platform and Services may be unavailable, interrupted, limited, delayed or affected by errors, maintenance, updates, hosting issues, provider outages, internet problems, cyberattacks, capacity limitations, browser incompatibility, user-side issues, force majeure or other causes.

13.3. Flagship does not guarantee uninterrupted, error-free, permanent or secure availability of the Platform, Services, Content, recordings, Toolkits, Expert Tools, payment systems, video players, meeting platforms or external integrations.

13.4. Flagship may perform planned or unplanned maintenance, updates, changes, migrations or security measures without prior notice where necessary or appropriate.

13.5. Flagship is not liable for unavailability, malfunction, delay or data loss caused by:

1. the Customer’s device, browser, network, software, settings or e-mail provider; 
2. third-party providers; 
3. hosting, payment, video, meeting, AI, analytics, CRM or e-mail systems; 
4. force majeure; 
5. security incidents not caused by Flagship’s breach of mandatory legal duties; 
6. the Customer’s breach of these Terms; 
7. unauthorised use of login credentials.

13.6. If the Platform or any Service is temporarily unavailable, Flagship may, at its discretion, provide alternative access, extend access, make a recording available, reschedule a session or take another reasonable measure. No specific remedy is guaranteed unless required by mandatory law.

 

14. Acceptable use

14.1. The Customer and Users must use the Platform and Services lawfully, fairly, in good faith and in accordance with these Terms.

14.2. The Customer and Users must not:

1. share, sell, transfer or make available access credentials; 
2. provide access to unauthorised persons; 
3. copy, download, record, reproduce, distribute, publish or exploit Content beyond the permitted scope; 
4. scrape, crawl, mine, index or extract data or content using automated means; 
5. bypass access controls, security measures, paywalls or technical restrictions; 
6. reverse engineer, decompile or attempt to derive source code; 
7. interfere with the Platform, servers, networks or providers; 
8. use the Services to build or train a competing product or AI model; 
9. upload or submit unlawful, harmful, infringing, defamatory, discriminatory, misleading or malicious content; 
10. submit malware, scripts, exploits or harmful code; 
11. overload or abuse the Platform or Expert Tools; 
12. impersonate another person or misrepresent affiliation; 
13. violate intellectual property, privacy, confidentiality or other rights; 
14. use the Services in breach of sanctions, export controls or applicable law.

14.3. Flagship may monitor usage to the extent permitted by law to protect access rights, security, intellectual property, service quality and compliance with these Terms.

14.4. If the Customer or any User breaches this section, Flagship may immediately suspend or terminate access without refund, claim damages, request deletion of unlawfully copied materials, charge contractual penalties where agreed and take legal action.

 

15. Intellectual property

15.1. The Platform, Services and Content are protected by copyright, database rights, trade secrets, trademarks, know-how and other intellectual property rights.

15.2. All rights not expressly granted to the Customer remain reserved by Flagship or its licensors, experts, speakers, providers or partners.

15.3. Subject to compliance with these Terms and payment of all applicable fees, Flagship grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the purchased or granted Services and Content for personal, educational, internal professional or internal business purposes only.

15.4. The licence does not include any right to:

1. copy, reproduce or download Content except where technically enabled and expressly permitted by Flagship in writing; 
2. distribute, publish, sell, rent, lend, sublicense or transfer Content; 
3. record Expert Sessions or recordings; 
4. create derivative works from Content; 
5. use Content for commercial training, consulting, resale or competing services; 
6. remove copyright, trademark or proprietary notices; 
7. use Content for AI training, dataset creation, benchmarking or automated extraction; 
8. make Content available to unauthorised persons.

15.5. If the Customer submits feedback, comments, suggestions, ideas or improvement proposals, Flagship may use them without restriction, compensation or obligation.

15.6. If the Customer uploads or submits content to the Platform or Expert Tools, the Customer retains any rights they have in such content but grants Flagship a licence to process, transmit, store, display and use it as necessary to provide, secure and improve the Services, comply with law and enforce these Terms.

 

16. No professional advice

16.1. The Services and Content are provided for general informational and educational purposes only.

16.2. Nothing in the Services constitutes legal, tax, accounting, audit, assurance, investment, financial, technical, environmental, sustainability certification, regulatory or other regulated professional advice.

16.3. ESG, sustainability, reporting, greenwashing, legislation and regulatory topics may change rapidly and may depend on jurisdiction, industry, company size, factual circumstances, data quality and other specific factors.

16.4. The Customer is solely responsible for obtaining professional advice before making decisions, filings, reports, disclosures, public statements, investments, business changes or compliance actions based on the Services or Content.

16.5. Flagship is not responsible for any decision, action, omission, report, disclosure, public claim, investment, compliance approach or business outcome based on the Services or Content.

 

17. Changes to Services and Content

17.1. Flagship may update, improve, modify, replace, limit, suspend, remove or discontinue any part of the Services or Content at any time.

17.2. This includes the right to:

1. remove or archive outdated courses, recordings or materials; 
2. change speakers, experts, session topics or formats; 
3. replace Toolkits or templates; 
4. update AI tools or providers; 
5. change access methods; 
6. change video, meeting, hosting, payment, e-mail or analytics providers; 
7. discontinue non-final, experimental, beta or pilot features; 
8. limit or remove features for security, legal or provider-related reasons.

17.3. Flagship may label certain tools or features as beta, experimental, pilot, preview or non-final. Such tools may be changed, suspended or discontinued at any time and may contain errors or incomplete functionality.

17.4. Changes to Services or Content do not entitle the Customer to compensation unless required by mandatory law or expressly agreed in writing.

 

18. Withdrawal from the Contract by Consumers

18.1. This section applies only to Consumers. Business Customers have no statutory consumer withdrawal right.

18.2. A Consumer may withdraw from a Contract concluded at a distance within 14 days from the date of conclusion of the Contract, unless an exception under applicable law applies.

18.3. The Consumer acknowledges and agrees that, where the Contract concerns the supply of Digital Content not supplied on a tangible medium, the Consumer loses the right of withdrawal if performance begins before the expiry of the withdrawal period.

18.4. The Consumer further acknowledges and agrees that, where the Contract concerns the provision of a service, the Consumer may lose the right of withdrawal once the service has been performed and/or if performance began with the Consumer’s prior request or consent before the expiry of the withdrawal period.

18.5. If the Consumer withdraws from a service Contract after requesting performance before the expiry of the withdrawal period, and the service has not been fully performed, the Consumer must pay Flagship a proportionate amount for the performance provided until withdrawal, to the extent permitted by law.

18.6. To withdraw, the Consumer must send an unambiguous withdrawal statement to Flagship, for example by e-mail to academy@flagshipimpact.com or by post to Flagship’s registered office.

18.7. If the Consumer validly withdraws from the Contract, Flagship will refund payments received from the Consumer within the statutory period using the same payment method used by the Consumer, unless another method is agreed and does not cause additional cost to the Consumer.

18.8. After withdrawal, Flagship may immediately disable access to the relevant Service, Content, Account area, recording, Toolkit, Expert Tool or Membership benefit.

18.9. If a gift, bonus, discount, voucher, benefit or promotional access was provided together with the withdrawn Contract, the Consumer must return it or its value to the extent permitted by law, unless Flagship decides otherwise.

18.10. Nothing in this section limits mandatory rights of Consumers that cannot be excluded by law.

 

19. Cancellation, refunds and chargebacks

19.1. Unless expressly stated otherwise or required by mandatory law, all fees are non-refundable once access has been granted or Digital Content has been made available or an Expert Session has started or a recording has been made available or a Toolkit has been issued or an Expert Tool has been used or a subscription period has begun.

19.2. Membership cancellation prevents future renewal where cancellation is completed in accordance with the applicable subscription process. Cancellation does not entitle the Customer to a refund for the current paid period.

19.3. If the Customer cancels Membership, access may continue until the end of the paid period unless the Contract or these Terms allow earlier termination or access removal.

19.4. If Flagship grants a refund voluntarily or as required by law, Flagship may immediately remove the corresponding access.

19.5. If the Customer initiates a chargeback, payment dispute or payment reversal without a valid legal basis, Flagship may suspend access, terminate the Account, recover costs and refuse future Orders.

19.6. Any refund granted by Flagship does not create a precedent or obligation to grant similar refunds in the future.

 

20. Rights from defective performance and complaints

20.1. Flagship provides Services with reasonable professional care and in accordance with the Contract, these Terms and mandatory law.

20.2. Consumers have statutory rights from defective performance to the extent provided by applicable mandatory consumer law.

20.3. Business Customers waive, to the maximum extent permitted by law, any rights from defective performance, warranties, guarantees and implied terms, except where expressly agreed in writing.

20.4. A Service is not defective merely because:

1. the Customer expected different business results; 
2. the Customer disagrees with expert views, opinions or methodology; 
3. the Customer’s technical environment is incompatible; 
4. temporary unavailability occurs; 
5. third-party providers experience outages; 
6. content becomes outdated after publication due to legal, market, regulatory or scientific developments; 
7. an AI output is incomplete, inaccurate or unsuitable for the Customer’s specific purpose; 
8. a specific course, recording, Toolkit, tool or feature is later removed, updated or replaced; 
9. the Customer did not attend a session or did not use available access.

20.5. Complaints must be made without undue delay after the Customer discovers or could reasonably have discovered the issue.

20.6. Complaints may be submitted to academy@flagshipimpact.com. The complaint should include:

1. Customer identification; 
2. order or account information; 
3. description of the alleged defect; 
4. screenshots or evidence where relevant; 
5. preferred method of resolution; 
6. contact details for response.

20.7. If a complaint is incomplete, unclear or unsupported, Flagship may request additional information. If the Customer does not provide the requested information within a reasonable period, Flagship may reject the complaint as unsubstantiated.

20.8. For Consumers, complaints will be handled within the period required by applicable law unless a longer period is agreed.

20.9. Where a defect exists and mandatory law requires a remedy, Flagship may provide the remedy required by law. Where permitted, Flagship may choose to correct the defect, provide alternative access, provide replacement content, reschedule a session, extend access, provide a proportionate discount or voucher or refund the affected amount.

20.10. A Customer may not claim a refund, discount, extension or compensation for insignificant defects, temporary interruptions, user-side technical issues, provider-side outages outside Flagship’s control or issues caused by the Customer’s breach of these Terms, unless mandatory law provides otherwise.

 

21. Limitation of liability

21.1. To the maximum extent permitted by applicable law, Flagship is not liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, loss of savings, reputational harm, business interruption, regulatory consequences, third-party claims or costs of substitute services.

21.2. To the maximum extent permitted by applicable law, Flagship is not liable for any damage or loss arising from:

1. Customer’s reliance on educational, informational, ESG, sustainability, regulatory or AI-generated content; 
2. Customer decisions, reports, disclosures, filings, statements or business actions; 
3. inaccurate, incomplete, misleading, incorrect, outdated or misunderstood information provided by the Customer and/or provided by Flagship within the Services; 
4. AI hallucinations, errors, bias or omissions; 
5. Customer-side technical issues; 
6. third-party provider failures; 
7. loss or misuse of login credentials; 
8. unauthorised sharing of access; 
9. temporary or permanent unavailability of Services; 
10. removal, update, replacement or discontinuation of Content; 
11. cybersecurity incidents not caused by Flagship’s breach of mandatory legal duties; 
12. force majeure events; 
13. Customer breach of these Terms or applicable law.

21.3. To the maximum extent permitted by applicable law, Flagship’s total aggregate liability for all claims arising out of or in connection with a Contract, Service or use of the Platform is limited to the amount actually paid by the Customer to Flagship for the affected Service during the three months immediately preceding the event giving rise to liability. If no amount was paid for the affected Service, Flagship’s total aggregate liability is limited to EUR 100.

21.4. The limitations of liability apply regardless of the legal basis of the claim, including contract, tort, negligence, statutory liability, unjust enrichment, warranty, defective performance or otherwise.

21.5. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law, including liability for intentional misconduct, liability that cannot be excluded towards Consumers or other liability that cannot be limited under applicable law.

21.6. The Customer acknowledges that the prices of the Services reflect the allocation of risk and the limitations of liability set out in these Terms.

 

22. Indemnity

22.1. To the maximum extent permitted by law, the Customer must indemnify and hold harmless Flagship from and against any claims, damages, losses, costs, expenses, penalties and liabilities arising from:

1. breach of these Terms by the Customer or any User; 
2. unauthorised sharing or misuse of access; 
3. infringement of intellectual property rights; 
4. unlawful content submitted by the Customer or User; 
5. unauthorised submission of third-party personal data or confidential information; 
6. use of Services in breach of law; 
7. use of outputs, Content or Expert Tools in Customer business, reporting, compliance, marketing or public communications; 
8. incorrect billing, tax, VAT or customer status information provided by the Customer; 
9. claims by employees, contractors, representatives or other users to whom the Customer provided access.

22.2. This indemnity does not apply to Consumers to the extent prohibited by mandatory consumer law.

 

23. Privacy and data protection

23.1. Flagship processes personal data in accordance with applicable data protection laws and its Privacy Policy.

23.2. The Privacy Policy explains how personal data may be processed in connection with the Platform, Accounts, Orders, payments, access rights, Expert Sessions, recordings, Toolkits, Expert Tools, AI tools, analytics, cookies, marketing, CRM and external providers.

23.3. The Customer acknowledges that personal data may be processed by Flagship and its providers as described in the Privacy Policy, including providers used for hosting, server management, monitoring, backups, ecommerce, payments, e-mails, marketing, CRM, video hosting, live sessions, analytics, conversion tracking, consent management, AI tools and other technical or business purposes.

23.4. If the Customer provides personal data of third parties, including employees, contractors, representatives, participants or authorised users, the Customer represents that it has a valid legal basis to do so and that such persons have received appropriate privacy information.

23.5. The Privacy Policy is available on the Platform and the Customer agrees to fulfil all obligations arising from the Privacy Policy.

 

24. Confidentiality

24.1. Each party must keep confidential any non-public information obtained from the other party in connection with the Contract, including business information, technical information, pricing, access credentials, unpublished Content, account data, internal materials, know-how and other confidential information.

24.2. The Customer must treat all non-public Content, Toolkits, recordings, session materials, expert materials, platform access, AI prompts, AI configurations and membership materials as confidential, unless Flagship has made them publicly available.

24.3. Confidentiality obligations do not apply to information that:

1. is or becomes publicly available without breach of these Terms; 
2. was lawfully known before disclosure; 
3. is lawfully obtained from a third party without confidentiality restriction; 
4. is independently developed without use of confidential information; 
5. must be disclosed by law, court, regulator or public authority.

24.4. If disclosure is legally required, the receiving party must, where legally permitted, notify the disclosing party in advance and limit disclosure to the legally required extent.

24.5. Confidentiality obligations survive termination of the Contract.

 

25. Third-party providers

25.1. The Platform and Services may depend on third-party providers, including providers of hosting, server management, monitoring, backups, ecommerce, payments, e-mail delivery, CRM, marketing, video hosting, online meetings, analytics, conversion tracking, consent management, AI systems and expert tools.

25.2. Flagship is not responsible for third-party services, terms, privacy practices, outages, data processing, pricing, policies, changes, discontinuation or technical limitations, except to the extent required by mandatory law.

25.3. The Customer may need to comply with third-party terms or technical requirements when using certain Services, including video players, meeting platforms, payment providers or AI-supported tools.

25.4. Flagship may replace, add or remove third-party providers at any time.

 

26. Force majeure

26.1. Flagship is not liable for failure or delay caused by circumstances beyond its reasonable control, including internet outages, hosting outages, provider failures, cyberattacks, war, terrorism, epidemic, pandemic, government measures, labour disputes, natural disasters, power outages, technical failures, legal changes, sanctions, speaker illness, accident, fire, flood, transport restrictions or other force majeure events.

26.2. During a force majeure event, Flagship may suspend, postpone, reschedule, replace or cancel affected Services without liability, subject to mandatory Consumer rights.

 

27. Termination

27.1. The Contract ends when the relevant Service has been provided, access period expires, subscription ends, Account is terminated or the Contract is otherwise terminated in accordance with these Terms or applicable law.

27.2. Flagship may terminate or suspend the Contract, Account or access immediately if the Customer or User:

1. breaches these Terms; 
2. fails to pay; 
3. misuses access; 
4. infringes intellectual property rights; 
5. uses Services unlawfully; 
6. harms the Platform or other users; 
7. provides false information; 
8. initiates abusive chargebacks; 
9. breaches confidentiality; 
10. creates legal, security, reputational or operational risk for Flagship.

27.3. Upon termination, the Customer must stop using the affected Services and Content, and Flagship may disable access.

27.4. Termination does not affect rights and obligations that by their nature should survive, including payment obligations, intellectual property, confidentiality, limitation of liability, indemnity, contractual penalties, dispute resolution and governing law.

 

28. Notices and communication

28.1. Flagship may communicate with the Customer by e-mail, through the Account, through the Platform, through checkout or subscription providers, through customer dashboard notifications or by other reasonable means.

28.2. The Customer must maintain a functional e-mail address capable of receiving messages. Messages sent to the e-mail address provided by the Customer are deemed delivered when sent, unless Flagship receives an automatic delivery failure notice.

28.3. The Customer may contact Flagship at academy@flagshipimpact.com.

28.4. Operational, access, account, payment, security and legal communications are not marketing communications and may be sent even if the Customer has unsubscribed from marketing.

 

29. Consumer dispute resolution

29.1. Consumer complaints may be submitted to Flagship at academy@flagshipimpact.com.

29.2. If a Consumer dispute cannot be resolved directly, the Consumer may have the right to seek out-of-court settlement of the dispute through the Czech Trade Inspection Authority, which is the competent ADR body for certain consumer disputes involving Czech traders.

29.3. The Czech Trade Inspection Authority can be contacted through its ADR department and official ADR website.

29.4. Consumers may also contact the European Consumer Centre in their country for assistance with cross-border consumer disputes within the European Union, where applicable.

29.5. Nothing in this section limits any mandatory rights of Consumers under applicable law.

 

30. Governing law and jurisdiction

30.1. These Terms and all Contracts are governed by the laws of the Czech Republic, excluding conflict-of-law rules, unless mandatory law provides otherwise.

30.2. If the Customer is a Consumer, this choice of law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country where the Consumer has their habitual residence, if such protection cannot be excluded by agreement.

30.3. For Business Customers, all disputes arising out of or in connection with these Terms, any Contract, the Platform or the Services will be resolved by the competent courts of the Czech Republic, with local jurisdiction determined according to Flagship’s registered office, unless Flagship decides to bring a claim in another competent jurisdiction.

30.4. For Consumers, jurisdiction is determined by mandatory applicable law.

 

31. Changes to these Terms

31.1. Flagship may update or amend these Terms from time to time.

31.2. The version effective at the time of conclusion of the Contract applies to that Contract, unless mandatory law, the nature of recurring services, the subscription relationship or an agreed update mechanism allows later changes.

31.3. For ongoing Services, Memberships, subscriptions or Accounts, Flagship may update these Terms with effect for the future. If a material change adversely affects the Customer’s rights, Flagship will take reasonable steps to notify the Customer where required by law.

31.4. Continued use of the Platform or Services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

 

32. Final provisions

32.1. If any provision of these Terms is invalid, ineffective or unenforceable, the remaining provisions remain valid and enforceable. The invalid provision will be replaced by a valid provision that most closely reflects the original economic and legal purpose.

32.2. The Customer may not assign or transfer any rights or obligations under the Contract without Flagship’s prior written consent.

32.3. Flagship may assign or transfer its rights and obligations to an affiliated entity, successor, acquirer or third party in connection with a merger, acquisition, restructuring, sale of assets, corporate change or transfer of business, provided that mandatory Consumer rights are respected.

32.4. Failure by Flagship to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

32.5. Headings are for convenience only and do not affect interpretation.

32.6. These Terms are available in English. If they are translated into another language, the English version prevails unless mandatory law provides otherwise.

32.7. These Terms become effective on the date stated above.

 

Flagship Impact s.r.o.